Keynotes
Practice Executive & Principal, IBM Global Services
Riding The Innovation Wave: "Tubin and Stokin"
Friday, August 24, 08:30 AM – 09:30 AM
Julie M. has over 30 years of business and project/program/portfolio leadership experience in industries within the financial services, manufacturing, distribution, industrial and communication sectors.
President, One Great Meeting
Meetings - Use Four Proven Process Tools to Make Them Effective
Friday, August 24, 03:30 PM – 04:30 PM
Steve Kaye helps leaders hold effective meetings. He has written three books on Effective Meetings, published over 200 articles on leadership issues, earned the Certified Professional Facilitator designation from the International Association of Facilitators, and appeared on radio and TV. His workshops and facilitation create success for everyone. Steve has a Ph.D. in chemical engineering and 20 years of experience working for major corporations.
Managing Director, WSR Consulting Group, LLC
CPR: Reviving the Drowning Large-Scale IT Project
Saturday, August 26, 08:30 AM – 09:30 AM
Warren Reid's Keynote Speech, "CPR (Cooperative Project Recovery): Reviving the Drowning Large-Scale IT Project" has recently been covered in the industry press. In it, Mr. Reid details with you his tested 4-tier, 13 step model which focuses on the steps and specific actions that you must take to turn around, overcome, and compensate for deficiencies in project definition, project management, SDLC methodology, information technology, and project staff in live, ongoing projects -- before you scrap that project, fire your staff, and/or move to litigation! PMI, QAI, and AITP professionals won't want to miss this one!
Warren S. Reid, founder and Managing Director of the WSR Consulting Group, has over 35 years of experience in planning, designing, testing, implementing, accepting and turning around large-scale systems and software projects. Since 1987, Mr. Reid has specialized as a consultant and an “expert witness” in litigation matters involving systems and software failures and IP disputes. He has consulted or testified as an expert witness in matters involving two U.S. Presidents, Her Royal Majesty the Queen of England, and many Fortune 2000 companies.
Speakers
Michael Trimble, PMP, CSSBB
Transformation Leadership
Using the Affinity Process to Create the WBS in your Project Plan
Friday, August 25, 10:00 AM – 11:00 AM
A project’s Work Breakdown Structure (WBS) forms the foundation for many of the other sections of a well prepared project plan. The activities contained in the WBS clearly define project scope, are the basis of estimate for the budget, and are included in both the Network Diagram and Gantt Chart schedule. See how the Affinity Process and Post-it notes can be used to foster creativity, logically organize deliverables, quickly create a WBS, and help facilitate buy in from participating team members.
Michael Trimble is a Trainer and Consultant with Transformation Leadership. He has helped numerous organizations benefit from Project, Quality and Strategic Management methodologies. As Business Unit Program Manager at TRW, his team earned the TRW Champion’s Award for outstanding leadership and excellence in Project Management. As Vice President & General Manager for a global medical device company, he led the company’s organizational transformation from a negative net worth to becoming “the new industry leader,” while growing sales 300%. Mike has taught Project Management for UC Irvine Extension and on-site at Boeing, Southern California Edison, and 3M.
Wind Ridge International, LLC
The IT Challenge in the 21st Century Flat World
Friday, August 25, 10:00 AM – 11:00 AM
Thomas L. Friedman, in his best selling book The World is Flat, says the world flattened while we were sleeping. Mr. Staab believes the business world changed while we were wide awake and watching. The revolution we’ve seen in the IT industry is just a warm-up. The IT world has flattened and it is not going back to the “good old days.” IT organizations have more work than they can accomplish and cannot recruit adequate staff. The CEO has new and more demanding expectations for the CIO. So what has to change? This keynote address will explore the challenges facing IT and how to meet the challenges.
Thomas C. Staab, MS, CSQA, CSTE, CSPM, is President of Wind Ridge International LLC, an independent consulting firm, specializing in process improvement, outsourcing, quality assurance, testing, and meeting the challenges of globalization. He is listed in the International Who’s Who of Information Technology. He is the author of the e-book The Real “How-To” on TMM, more than 30 articles, and publications and is a popular speaker in the United States, Europe, and Canada.
Philip E. Quigley, CFPIM, PMP
Computer Sciences Corporation
How to tell our boss bad news and survive
Friday, August 25, 10:00 AM – 11:00 AM
Phil Quigley is a Senior Portfolio Manager with Computer Sciences Corporation. He has extensive experience in Material and Operations management, new product development and systems implementation. He has spoken at national conventions of APICS and IBF and local chapters of APICS and PMI. He writes a monthly column, “The Management Perspective” for the APICS Advantage Magazine and is a member of the editorial board. Mr. Quigley teaches at the University of California, Irvine and California State University, Fullerton. He is a certified Fellow (CFPIM) for APICS and a certified Project Manager (PMP) for PMI. He is an instructor in the Orange County exam preparation workshops. He is now attending Claremont Graduate University and working on a MS in Advanced Management.
OuterCore Professional Development
CAPM® Give Technologists 3D Project Vision
Friday, August 25, 10:00 AM – 11:00 AM
Attendees will complete three instruments that reveal how to succeed by seeing their work with depth perception. Quality and IT professionals work with other professionals in a project setting. Specialist professional certifications assure project participants skilled in a variety of technologies. Most professional certifications don’t certify the ability of their holders to work in projects. PMI’s Certified Associate in Project Management (CAPM) assures project commonality for practitioners who don’t aspire to become project managers. In an interactive session Frank P. Reynolds shows how technology specialists can improve their contribution with timely, effective synergy demanded in today’s multiple technology projects
Frank P. Reynolds is a principal of OuterCore Professional Development. Frank was a project management software product executive, management consulting firm operations executive and a senior engineering manager.
Frank develops and teaches project management courses and workshops throughout the United States as well as Singapore, Beijing, Shanghai, Shenzhen, Kuala Lumpur, Dubai, Madrid, Paris, Warsaw, and Sao Paolo.
Frank pioneered training for project participants. Upon the 2004 relaunch of PMI’s® Certified Associate in Project Management® Frank became an outspoken proponent of service to this underserved audience. He is a founder and 2006 Project Management Fellow of the PMI Orange County Chapter.
Kristine A. Hayes Munson, PMP
State Street
The Sixth Time is a Charm: A Long-Term Approach for Implementing a Successful Organizational Change
Friday, August 25, 11:00 AM – 12:00 PM
Have you ever been told the only constant in the business world is change? When was the last time you led a change in your organization such as implementing a PMO or introducing QA testing or rolling out a new application? Was that change successful? Senior management expects Technology professionals to successfully implement organizational change as part of their daily responsibilities. Together we will discuss tactics to continuously introduce small, iterative changes rather than a “big bang” change. Be prepared to share your success stories as well as those learning experiences.
Kristine A. Hayes Munson, PMP, is a leader with seventeen years experience successfully completing IT projects in the finance, printing, and construction industries. She specializes in process improvement projects resulting in project management methodologies, standard operating procedures that improve repeatable organizational efficiencies, compliance programs balancing controls and entrepreneurialism, and knowledge sharing programs via the firm’s intranet.
Currently Ms. Hayes Munson leads a Quality Assurance/Configuration Management team that provides project portfolio tracking, project management methodology development, audit compliance oversight, software configuration management, standard operating procedure documentation, administrative tool application development, resource utilization reporting, outsourcing vendor management, and senior management reporting for a 125-member financial services IT department.
Ms. Hayes Munson gives back to the community by actively volunteering for the Project Management Institute – Orange County, CA Chapter (PMI-OC). She served on the PMI-OC Board of Directors for six years in various roles including two terms as Chair/President. Currently she chairs the PMI-OC Leadership Institute committee. PMI-OC recognized her efforts by naming her the 2006 Volunteer of the Year.
Golden State Foods
Embracing Revolutionary Change
Friday, August 25, 11:00 AM – 12:00 PM
Why do we need to change? How can we lead innovation? Steps to consider when we implement innovation. Success factors on change management.
Ms. Ovanessian, Chief Information Officer at Golden State Foods (GSF) is responsible for an enterprise-wide IT organization that is the world’s largest integrated supplier to the McDonald’s Inc. restaurant system with both food processing and distribution capabilities.
Previously CIO at Alpha Therapeutic Corporation and JPL/NASA.
Ms. Ovanessian is a graduate in Business and Economics from the University of California at Los Angeles. She later earned a Master of Business Administration specializing in Information Systems from Pepperdine University.
She was published in Oracle’s Profit magazine in May, 1999 for her successful launch at JPL and also recognized in International Who’s Who of Information Technology.
Board member of Southern California CIO Executive Summit. Presenter at the UCLA School of Anderson, Claremont Graduate School, PMI-LA, and SCCTA.
Fotheringham & Associates
Preventing the Five Dysfunctions of a Team
Friday, August 25, 11:00 AM – 12:00 PM
Bill & John started the company with a strong, clear vision of the employee-centric culture they wanted to create. They hired and retained the right people, who also ‘walked the talk.’ They were highly successful, grew rapidly and had to quickly increase staff. Not wanting to lose the culture that was so important to them, they took to heart the message in Patrick Lencioni’s book The Five Dysfunctions of a Team and determined not to fall prey to them as they grew. What did they do? Did they succeed? Come and find out.
Christine Fotheringham has the flexibility, skills and diverse background to connect with staff at any level and from any functional discipline. At World Wide Restaurants, Denny’s and PacifiCare Health Systems, she learned that trust and mutual respect are the foundation of effective teamwork. This was the genesis of The Sound of Team workshop, which uses the principles of Overcoming The Five Dysfunctions of a Team to give teams an experience of the power that comes from stretching beyond their individual capabilities and working together to achieve a common goal - in this case, write and perform a team theme song.
Lois Zells & Associates, Inc.
Is Agile/XP Really New? And What Does It Really Take to Succeed (Fail) Using these Techniques?
Friday, August 25, 11:00 AM – 12:00 PM
In our never-ending search for faster, as well foolproof, ways of doing development, we continue to chase after promises that often fall short of expectations. Come hear Lois Zells give a brand new presentation on Agile/XP/Lean Development Techniques. Let’s talk about whether or not there’s anything new about these approaches. Hear the latest on why these types of projects may still fail; and how to avoid the pitfalls. Have a common sense discussion of how to manage realistic expectations before projects go awry. This session is apropos for all levels of the IS organization from analyst/programmer to CIO, from business unit user to business unit project participant, from project lead to program manager, albeit technical or non-technical.
Lois Zells is an international author, lecturer, and business consultant in product engineering, specializing in project total quality management, project management, software engineering, and development methodologies and techniques. She has authored the best seller, Managing Software Projects, and contributed to "Total Quality Management for Software," published by Van Nostrand Reinhold and both editions of "The Program and Project Management Handbook," published by AMA. Her most popular courses are “Successful Project Management,” “Managing Emerging Technology Projects,” “Applying Quality Initiatives in Software Engineering,” “Effective Strategic Systems Planning” and “Using Business Value Deployment for High-tech Product Development.” She has served on the project management committee for the revision of ISO 9000-3; and was selected as a 1993 Woman of the Year by the Project Management Institute. She is also the co-honoree of PMI’s Wilson/Zells Scholarship for IS Studies. Because of her widely-recognized expertise in project management, Ms. Zells frequently serves as an expert witness in project failure litigations. Ms. Zells graduated Summa Cum Laude in Data Processing Management from the University of Baltimore and did her masters studies in Computer Sciences at Johns Hopkins University.
Principal - Amgen; Edit Lead – Project Manager Competency Development Framework – Second Edition; President – PMI Los Padres
Best Practices & Training for the “Accidental Project Manager”
Friday, August 25, 01:00 PM – 02:00 PM
Many people ‘fall’ into project management rather than consciously choose it as a career path, failing to recognize the need to develop key skills, knowledge, and behaviors necessary to become competent project managers. Learn how to avoid the common mistakes of accidental project managers, how to incorporate best practices to achieving project success, and how to develop yourself as a project manager. This includes an update from the soon to be launched PMI Standard, Project Manager Competency Development Framework – Second Edition.
Jen Skrabak, PMP, MBA, is a distinguished member of the project management community, serving her third year as President of the PMI Los Padres, serving Santa Barbara, San Luis Obispo, Ventura, and western Los Angeles counties. Ms. Skrabak brings over 15 years of professional experience in Project Management, IT and Marketing Communications across broad industries such as Biotechnology, Entertainment, and Financial Services. She is a currently a Principal at Amgen and her current assignments include establishing PMO methodologies for US and International expansion projects.
As an active member of the PMI, she was a significant contributor and edited the Project Manager Competency Development Framework – Second Edition, to be published in late 2007. Under her leadership, the PMI Los Padres Chapter membership tripled in size, becoming the fastest growing chapter in the region, and an established leader within PMI.
She holds a B.A. from University of California, Berkeley, a M.B.A. from California State University, Los Angeles, and is a graduate of PMI’s Leadership Institute – Master’s Class.
The SOA Monitor
Keys to SOA Pilot Success
Friday, August 25, 01:00 PM – 02:00 PM
In this presentation Mr. Geier introduces Service Orientation Archtiecture, and its importance as an approach to Information Technology that addresses the pressures that today’s organizations face. He explains strategic and tactical approaches to deploying SOA and the role that a pilot project plays. He then discusses the key success factors in piloting SOA, and provides an example of a pilot project that was conducted at one of his clients.
Rob Geier is an innovative business and IT leadership consultant with a focus on SOA strategy, governance and implementation as a vehicle for business transformation. As an SOA Monitor co-founder and former IT executive he has developed and implemented business, IT, SOA, and integration strategies; formed and developed IT leadership teams and governance models; designed and implemented complex new business processes; launched and marketed a groundbreaking multi-media product, and developed strategies for software and internet companies. Prior to launching the SOA Monitor, Rob held executive positions at Columbia Pictures, Universal Studios, and Qwest Communications where he designed and implemented systems that enabled new product, marketing, distribution, and operational strategies. He began his career at Accenture where he implemented enterprise systems at fortune 500 companies.
Rob received an MBA, Magna Cum Laude from the Stern School of Management at NYU.
Vice President, Hitachi Consulting
Ride the leading edge of technology change
Friday, August 25, 01:00 PM – 02:00 PM
Ride the leading edge of revolutionary, technology change with this case study of a major, local Sales and Distribution company implementing Customer Data Management through a newly established Services Oriented Architecture framework:
• Discover techniques for avoiding the pitfalls of “enterprise” projects
• Understand how to develop a common vision for business and IT
• Learn some management techniques for successful delivery of multi-vendor, cross business and IT projects
• And finally, hear about using leading edge technology to drive revolutionary change
Ed is a 20 year veteran of the IT industry who began his career deploying PC systems in local- and wide-area networks. For the past 10 years with Hitachi Consulting, he has been focused on IT Strategy and Governance to help his clients build leaner and more efficient IT organizations. Beyond IT Strategy, Ed has experience in customer relationship management, custom development, ITIL, and organizational change management. His industry experience covers automotive, financial, healthcare, consumer goods, retail, food and beverage.
BMC Software
Optimization of the Software Development Organization
Friday, August 25, 01:00 PM – 02:00 PM
Application Development Organizations are responsible for (1) Building / Releasing software and (2) Maintaining / Supporting software. During development, organizations spend approximately 60% in time and effort resolving problems. Application Maintenance consumes 5% to 25% of development organizations’ time, often stealing resources from new development work. Dedication of these significant resources for problem resolution can be attributed to traditional, trial and error, intensive, and manual process of root cause analysis.
By leveraging the Application Problem Resolution System, BMC can provide significant efficiencies to development organizations by automating and accelerating manual, iterative problem resolution processes, thus cutting resolution times by 50%-60%.
Mr. Cuevas brings with him over 8 years of experience working in the space of Application Problem Resolution. Prior to joining BMC’s Identify Business Unit in June 1999, he held other positions as a software developer at companies such as St. Jude Medical and Tandem Computers / Compaq, where he was responsible for developing internal applications to be used within the enterprise. Currently, Mr. Cuevas runs a team of Business Consultants for BMC. His present responsibilities include public speaking appearances and educational forums for the BMC Problem Resolution technology. Mr. Cuevas holds a BS in Computer Science from Yale University.
Oscillation Patterns in PMO Existence
Friday, August 25, 02:30 PM – 03:30 PM
Many organizations oscillate through cycles of creating and disbanding their Project Management Offices (PMO). This presentation describes the problem from a systems perspective and then explores the motivations that drive this cycle. The recommendation is to change the focus of these improvement efforts to address the underlying cause.
With a thirty-plus year career Robert Perrine has seen the world of IT from the inside as a programmer, database administrator, manager, IT Director, teacher, project manager and head of a PMO. Robert is a Project Management Professional (PMP), an ITIL Service Master (ITIL-SM), a Six Sigma Master Black Belt and a Certified Information Systems Auditor (CISA). Robert’s goal is to combine the role of visionary, strategist, change-agent and process-proponent while managing each initiative through metrics.
Vice President, Metafuse, Inc.
Project Insight: Case Study IMC2
Friday, August 25, 02:30 PM – 03:30 PM
This presentation will focus on a customer that attempted to implement a high end project management solution, but failed. We will look at the challenges and issues they had, then examine the main features that the customer used in Project Insight to solve the business challenges. These include:
-Team member time entry
-Scheduling from templates
-Managing and allocating resources
-Management dashboard reports
-Integrating with Great Plains and a home grown expense management solution
Cynthia is a sales and marketing executive with over 15 years of experience in the information technology industry. As a ‘serial entrepreneur, ‘she specializes in taking new divisions and start-ups from zero to $20 million in sales, putting in place the sales process and structure in place for new entities, determining the marketing emphasis and then executing the plan.
Cynthia has been with Metafuse, the makers of Project Insight, for six years. She worked in Silicon Valley for 10 years. There she was involved with 3 start ups, one which was acquired by R.R. Donnelley & Sons, another early stage iPod that went public, and the last which was backed by Ernst & Young.
Prosum Technology
Strategic Approach to Managing your Career
Saturday, August 26, 10:00 AM – 11:00 AM
Are you thinking strategically about your career? Join Brenda Ingham and learn about:
• IT Trends
• What are employers looking for
• Tips for managing your career
• Networking groups
• Road map for being visible
• Top ten reasons candidates fail the interview
• Ten tough interview questions
• Selling yourself and your credentials.
Brenda Ingham has lived in Orange County for the past 19 years. She has provided many companies in Southern California with technology consulting solutions. Additionally she has coached and mentored many business professionals with planning their career strategies. She currently volunteers at PMI as an ambassador. She keeps abreast of the career trends in IT.
Through her networking contacts she has made countless introductions which have helped many people pursue their career goals.
Defining your Career path in Software Quality
Saturday, August 26, 11:00 AM – 12:00 PM
In the global marketplace where IT jobs are being outsourced and the value that software quality professionals bring to the corporate table are periodically being re-assessed, it is prudent for all software quality practitioners ,at all levels, to carefully review their career plans and make the necessary adjustments to be inline with the revolutionary changes and challenges that new technology and the Global competition bring forward.
In this presentation, I will present some ideas and tips on how you can develop and maintain successful career plans in the software quality industry. I will also present some technology areas that you will want to focus on enhancing your skills and knowledge base.
Karina has over 17 years of experience in the software industry. She has worked as a quality management consultant for various clients in the financial, mortgaging, insurance, health care and pharmaceutical industries. She has held several leadership positions at both large established companies such as NCR and small start-up internet companies. She has led several initiatives such as deploying enterprise-wide software change and test management processes and tools; championed in-house development of test automation tools; strategic planning and deployment of a large division level Capability Maturity Model (CMM) based software process improvement initiative at NCR.
Karina is well known in the software quality community and is actively involved as board member of several professional associations such as the San Fernando chapter of the Southern California Quality Assurance Association (SCQAA). Karina has a Masters degree in Computer Science from California State University, Northridge, and an undergraduate degree in Psychobiology from UCLA.
Author, Instructor, Management Consultant
Using EVM Light (…as a start) On All Projects
Saturday, August 26, 11:00 AM – 12:00 PM
The United States Government and many private companies are now requiring earned value management in strict accordance with the American National Standards Institute’s ANSI/EIA-748, and the Federal Acquisition Regulation 34.2. What does this mean and require from firms wishing to be responsive to such solicitation requirements? Quentin Fleming and Joel Koppelman have written several articles and books on employing a “simple” form of earned value on all projects as a start to the process. Some have chosen to call this “Earned Value Light.”
Fleming will provide a brief overview of ANSI-748, and then describe what he feels is a scalable (but solid) start on the earned value process. This approach is sufficient to begin the work to subsequently fully comply with all (32) precise guidelines contained in the ANSI standard should that be desired. He will suggest that compliance with just 10 of the 32 guidelines will start the EVM process.
Quentin W. Fleming is an independent management consultant and instructor at the University of California, Irvine. In 1995, he developed two new courses for UCI, both required components in their project management certificate series:
• “Earned Value Project Management”, Management X474.7
• “Project Procurement Management”, Management X478.7
These two courses have been offered by the university over 250 times to their UCI clients around the world. He also serves on the UCI Project Management Advisory Board.
He is the author of eight published textbooks which have sold over 100,000 copies around the world.
Quentin served on the eight person “core team” which updated and released the Project Management Institute’s A Guide to the Project Management Body of Knowledge ® (PMBOK), the 2nd edition, issued in 2000. He is performing that same role on PMBOK 4, to be released in 2008.
Earlier in his professional career he was given a United States Government appointment to serve as the Peace Corps Director for both Iran and Bahrain. He and his family (wife and 3 children) were sent to Tehran, Iran where they lived for two and one-half years before he closed out the Peace Corps mission in 1976.
Director of Training and Support, Metafuse, Inc.
Project Insight: Advanced Scheduling and Resource Management
Saturday, August 26, 10:00 AM – 11:00 AM
Most project managers are familiar with Microsoft Project desktop for managing projects. Some have had experience with high end solutions. However, Project Insight is a great mid-market alternative for project teams that have a mixture of savvy project managers and less experienced team members. Wes Kliewer, Director of Training, will offer a mini-training session of Project Insight. The focus will be on advanced features for PMPs including: intelligent scheduling, auto-rescheduling, resource allocation, and custom reporting.
Education
BS in Industrial Technology from St. Cloud State University, Minnesota, 1988.
Experience
Wes Kliewer is a co-founder of Metafuse and is responsible for leading the training and customer support departments. Wes has over ten years of experience in technical sales and support in the software industry. The companies he has worked for in the software industry include UniDirect, a leading Unix software distributor and reseller, V-Systems, Inc, a business fax software developer. Prior to his tenure in the software business, Wes worked in the defense and aerospace industries. Companies that he worked for include Cinch Military/Aerospace, an aerospace electronics manufacturer; Schweber/Lex Electronics, an electronic components distributor; and Aeroflite Enterprises, a commercial passenger aircraft electronics distributor.
Expertise
Wes has a strong background in sales and customer services roles. His strength in relationship-building assures that Metafuse’s customers will be served with the highest levels of service and professionalism.
Leverage Point Corporation
Designing Usability into a Test Automation Framework
Saturday, August 26, 2:30 PM – 3:30 PM
Efficiently delivering test automation, in a sustainable and scalable manner, poses a challenge for any QA organization. Questions regarding resource capability, application complexity, test maintainability and time availability are critical. This Case Study will examine the design considerations required to develop a usable test automation framework. Project requirements included the need for fast test case creation, a short learning curve, and test creation prior to application availability. We will describe how the front-end implementation increased test case creation productivity by 100%, and how the structure of the GUI Object Map increased ease-of-use. We will also discuss the implementation of Integrated Productivity Tools to decrease debugging efforts and increase productivity.
In his role as a Test Automation Manager for Leverage Point Corporation, Chris Petrov is responsible for the design, development, implementation and maintenance of test automation solutions for a variety of clients. His almost 20 years of experience include roles as a software engineer, quality assurance engineer, test automation lead and quality assurance manager in a variety of systems development disciplines and experience with test automation tools from virtually every major vendor. His experience spans numerous software development methodologies and test automation approaches. Chris is an accomplished presenter, responsible for presenting his automation vision and solutions to clients and internal customers on a regular basis.
Director of Technology and Education Services, Quality Assurance Institute
Process Improvements – the new reality show
Saturday, August 26, 1:00 PM – 2:00 PM
Everywhere you turn you see an onslaught of reality shows. While these shows may be fun to watch, we fail to look at our own companies and face our own reality of process management. We're constantly missing deadlines, exceeding budgets, and discovering defects after the application is moved into production. We are working 60-hour weeks and our departments' credibility within the organization is at an all-time low. What can we do?
Our CIO says we will be SEI-CMM Level 2 compliant in two years. How can we do it? In today's economy, reality says we can't afford to do this. To accomplish this, we must define our current processes and measure the effectiveness of those processes to meet the new reality.
For many companies, an effective process improvement program may be their only effective approach to improving productivity. Tim will give you some ideas to help you in meeting the new reality of defining those processes. The ideas you'll walk away with can be used simply as a means to improve overall performance or can be applied against any quality model in the world.
Tim Pelland is the Director of Technology and Education Services at the Quality Assurance Institute in Orlando, FL. He has over 28 years in the telecommunications and computer industry. Tim has also worked as a Web developer and tester of various Web based products.
Tim has worked closely with the development of Interactive Voice Recognition (IVR) applications for various companies including Sprint and AT&T. Tim also has over 12 years of professional IT experience ranging from desktop support to network administration. Tim has worked in various capacities within the IT industry including being an certified as a Comp-TIA A-plus Certified PC Technician, Certified Software Tester (CSTE), Certified Software Quality Analyst (CSQA), and a Certified Microsoft Office User Specialist.
Tim has been instrumental in setting up and conducting CSTE and CSQA Exam Prep Webinars and he teaches various QAI seminars and programs, acts as a consultant on quality and testing matters, and presents at QAI conferences. He also teaches testing courses for St. Petersburg College in Florida.
Tim has spoken at quality and testing conferences here in the United States but also in Canada, Korea, China and Russia.